Donor Support Coordinator - Children’s Cancer Partners

Spartanburg, SC
Full Time
Mid Level
Children’s Cancer Partners (CCP) provides resources, community, and compassion to children with cancer and their families. The Donor Support Coordinator is responsible for managing all donor information. This includes the electronic database, donor files and correspondence to ensure the ability to identify, cultivate, solicit, engage, and thank donors and volunteers, assuring the reliable, timely and accurate flow and retention of communications.

RESPONSIBILITIES INCLUDE:
Data Management
  • Work closely with the Development staff using available data to develop and implement strategic goals around donor prospecting, engagement, and stewardship.
  • Create appropriate funds/campaigns/approaches in donor database for properly tracking donations.
  • Review and optimize data management processes to improve methods for moving people along our continuum of engagement (moves management) and ensure metrics driving fundraising.
  • Support processes for grant, event, major gift management.
  • Manage the donor database, which includes: 
    • Primary data entry and updates.
    • Acknowledgement of gifts, grants and sponsorships.
    • Pledge payment tracking, acknowledgements, reminders, and follow-up processes.
    • Find and merge duplicate records and perform other routine data clean up.
    • Run wealth ratings semiannually.
Donor Reporting
  • Provide standardized and custom reports as needed.
    • Create probable donor lists for fundraising and volunteer recruitment.
    • Perform periodic analysis to enhance donor and volunteer relationships.
    • Create dashboards that support the organization budget.
  • Provide support for the development and implementation of all other relevant campaigns, and events.
    • Create queries and exports for mailing lists, email campaigns, fundraising appeals, event invitations and other fundraising/marketing initiatives.
    • Coordinate, prepare, train, and manage volunteers working with campaign mailings.
  • Support fundraising team with tracking pledges, creating and mailing invoices as needed, understanding duties for events including planned communications, and volunteer opportunities.
Data Integrity and Standards
  • Maintain data entry standards for data integrity.
  • Maintain and update Donor Database Policies & Procedures Manual
  • Reconcile donor database with organization financial reporting monthly.
Miscellaneous Duties
  • Assist Executive Director and Executive Assistant with board communications and meetings, including preparing documents.
  • Demonstrate strong proficiency in written communication, emphasizing a strong understanding of composition, tone, and tact when composing letters and other written correspondence.
  • Participate in online and other training for donor database sponsored by vendor.
  • Other duties as appropriate and assigned, including occasional participation in fundraising events.
POSITION REQUIREMENTS AND SKILLS INCLUDE:
As an organization, we prioritize qualities such as drive, adaptability, and teamwork. We highly encourage all applicants, including those who may not meet every requirement, to apply for this position—particularly if you possess a robust technology background, are quick to learn, and share a passion for our mission.
  • Commitment to excellence in supporting children battling cancer
  • Significant prior experience in relevant non-profit fundraising roles
  • Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias
  • Proficiency with donor software system, preferably Blackbaud’s suite of software products and Salesforce
  • Proficiency with Microsoft Office Suite
  • Experience with web/text/cloud-based donations preferably Classy
  • College degree or experience equivalency
  • Occasional overnight travel required
  • Strong interpersonal, oral, and written communications skills
  • Ability to perform routine office work, lift up to 25 lbs
  • Valid Driver’s license
Our Comprehensive Benefits Package Includes
  • Salary $43-45k
  • Healthcare – 90% employer paid healthcare
  • PTO - 18 days per year
  • Holidays 11 plus 1 flex holiday
  • Simple IRA match of 3%
We are a hybrid flexible workplace with some hours required in our Spartanburg, SC Office.

Why Children’s Cancer Partners?
Across North and South Carolina, indeed nationwide, Children’s Cancer Partners is unique. Many organizations offer “parts and pieces” that matter to families battling childhood cancer, but none are so immediate, comprehensive, and continuous in their support throughout the journey until the child turns 21 years of age.

With a mission to provide comprehensive support and loving compassion to families whose children are fighting cancer to improve their overall quality of life, CCP holds a true partnership with families through every step of the childhood cancer journey.

CCP operates in 146 counties throughout North and South Carolina, serving an estimated 2,100 families this year. With every new child and family enrolled, the promise remains the same – CCP walks beside families throughout their journey, providing funds for food, lodging, and meals associated with cancer treatment, as well as compassion and support. And in every welcoming visit, CCP continues to wrap the child in a blanket that symbolizes hope and love.

The Donor Support Coordinator will report to the Director of Operations and have significant interaction with the Executive Director and Directors of Advancement.
CCP is headquartered in Spartanburg, South Carolina with a Durham, North Carolina office. 

Learn more about Children’s Cancer Partners of the Carolinas’ here.


Think you are the next Children’s Cancer Partners Donor Support Coordinator?
To apply, click on the link to the CCP position profile at ArmstrongMcGuire.com/jobs. You will see instructions for uploading your compelling cover letter, resume, salary requirements, and professional references. Please provide all requested information to be considered. In case of any technical problems, contact [email protected]. No phone calls, please, and no applications will be accepted by email or directly from third-party posting sites. Review of candidates will begin now and continue until the position is filled.

Children’s Cancer Partners actively seeks a diverse pool of candidates and is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.
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