Office Administrator - DHIC

Location: Raleigh, NC

Type: Full Time

Min. Experience: Mid Level

BACKGROUND

DHIC, Inc. is a 501(c)(3) non-profit organization dedicated to strengthening neighborhoods and families in the Research Triangle area of North Carolina. DHIC develops high-quality and attractive rental apartments and homeownership opportunities for families, seniors, and other individuals with modest or very limited incomes. DHIC’s Homeownership Center offers comprehensive homebuyer education, counseling and access to down payment assistance programs for first-time homebuyers and those who want to better manage their resources and stay in the home they have.

Since 1974, DHIC has built or renovated over 2,300 affordable rental apartment homes and more than 400 homes for sale, while serving thousands of individuals and families with housing support services. Currently, DHIC owns more than three dozen apartment communities across nine North Carolina counties and has four new projects under development, which consist of 600 new construction or rehab units.

DHIC is governed by a 15-person Board of Directors, with an 18.5 FTE-member staff and an operating budget of $3.1 million. The work of DHIC is funded through earned income and public and private support.

To learn more, visit DHIC’s website at www.dhic.org.


THE OPPORTUNITY

The Office Administrator will join a team of competent and high-producing professionals who are committed to the mission of DHIC. The Administrator will be the initial contact for visitors and callers to the DHIC office and perform administrative tasks crucial to the success of the organization. The Office Administrator will support the activities of DHIC’s senior management team and serve as the executive assistant to the President.

The Office Administrator is expected to maintain regular hours at the main DHIC administrative office located in vibrant downtown Raleigh. He/she will be asked to attend periodic site visits and various off-site meetings. The position may require a limited amount of evening or weekend work; working from home may be needed occasionally depending on critical deadlines, weather, or other circumstances.

The successful candidate will be a self-starting, detail-oriented, and resourceful administrative professional who is excited by DHIC’s mission. The Office Administrator will be called upon to fulfill the following key responsibilities:

  • Leadership Support:  Serve as the executive assistant to the President, performing tasks that include coordinating schedules, writing correspondence, scheduling travel, and other activities as needed. Schedule, organize, prepare for, and record meetings of DHIC’s Board of Directors. Act as a liaison to and provide administrative support for board members. Provide general support to the DHIC management team as needed.
  • Office Management:  Serve as the front-desk receptionist, greeting all visitors and answering and routing phone calls. Ensure the office common spaces, workroom, and storage spaces are clean, well-organized, and professional in appearance. Maintain office supplies and equipment, interfacing with vendors as needed. Retrieve, process, and distribute mail and faxes.
  • Data and File Management: Organize and maintain general administrative and board files. Maintain mailing list and donor databases.
  • Development Support: Capture donation information in donor software and create reports as needed; reconcile data with the Finance Department. Prepare monthly acknowledgement letters. Assist with grant reporting.
  • Event Coordination: Organize special events and partner meetings. Coordinate logistical aspects of dedications, grand openings, and other special events.

The Office Administrator’s responsibilities may be expanded depending on additional skills the candidate brings to the position.​

ATTRIBUTES OF THE OFFICE ADMINISTRATOR

The Office Administrator must demonstrate a firm commitment to and passion for DHIC’s mission and vision.  In addition, the individual should demonstrate a variety of attributes, including:

  • The capacity and temperament to welcome and empathize with a diverse population of visitors and stakeholders.
  • The ability to multi-task, prioritize, organize, and plan projects and schedules to meet deadlines and achieve desired outcomes.
  • The ability to work in a fast-paced environment while maintaining effective relationships with co-workers, clients, and partners.
  • The ability to change tasks frequently and handle interruption, then resume tasks effectively.
  • Confidence in abilities while maintaining the flexibility to adapt, respond, and meet the needs of the organization.
  • A high degree of professionalism with the ability to take initiative and work independently while being part of a team.
  • A passion for organizational and administrative activities, with an analytical and detailed orientation that places strong emphasis on accuracy.
  • A willingness to seek out information and resources.

SKILLS AND QUALIFICATIONS

The ideal candidate will possess the following required qualifications:

  • Five or more years of experience in administrative and office-related work.
  • Excellent computer skills with advanced knowledge of Microsoft Office products and Windows-based computer systems.
  • Proven ability to communicate effectively, both verbally and in writing.

The ideal candidate will also have the following preferred qualifications:

  • A two- or four-year degree from an accredited college/university.
  • Exposure to or experience working with a mission-driven, non-profit, or community development organization.
  • Knowledge and understanding of the affordable housing landscape.
  • Experience using data management systems, WordPress, Microsoft Access, and/or email marketing software.
  • Experience planning or coordinating special events.
  • Experience using social media for business or organizational promotion.

APPLICATION PROCESS

Armstrong McGuire & Associates, based in Raleigh, NC, is conducting this search in partnership with DHIC’s senior leadership team. To apply, click on the link to the DHIC Office Administrator position profile at ArmstrongMcGuire.com/apply. You will see instructions for uploading a cover letter, resume, salary requirements, and professional references.  Please provide all requested information to be considered; failure to do so will remove you from the process. In case of any technical problems, contact staci@armstrongmcguire.com. No phone calls, please, and no applications will be accepted by email.

 
Salary is commensurate with the requirements of the position. Benefits include medical, dental, vision, life, and long-term disability insurance; flexible spending plan/health savings account/health reimbursement account; 403(b) retirement plan; accrued vacation and sick time; 11 paid holidays; sabbatical leave (after 5 years full-time employment); and training and continuing education.


DHIC actively seeks a diverse pool of candidates. DHIC is committed to a policy of equal employment opportunity without regard to race, color, national origin, religion, disability, gender, gender identity, sexual orientation, or age.

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